Excellence in Quality Assurance

About Us At our organization, we strive to provide an exceptional work environment that fosters growth and inclusivity. Our commitment to excellence is reflected in our high standards of employee relations and our dedication to creating a culture of respect, fairness, and collaboration.The Role We are seeking a dedicated Quality Assurance Specialist who will play a pivotal part in ensuring the highest standards of food quality, service delivery, hygiene, and overall guest experience in our restaurant operations. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry, with a passion for continuous improvement and customer satisfaction.Key Responsibilities: Conduct regular inspections and audits of front-of-house and back-of-house operations.Ensure compliance with food safety, hygiene, and service standards.Develop and implement training programs for staff on quality, service, and sanitation.Monitor guest feedback, online reviews, and in-house surveys to drive improvements.Handle customer complaints and ensure timely, effective resolutions.Maintain accurate documentation for inspections, audits, and corrective actions.Identify areas for operational improvement and support process enhancement.Collaborate with the kitchen and service teams to uphold brand consistency.Support sustainability efforts and implement waste reduction strategies.Prepare for and assist with internal and external audits.Requirements: Bachelor's degree in Food Science, Hospitality Management, or a related field.Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.Strong understanding of food safety standards and quality control procedures.Excellent attention to detail, communication, and interpersonal skills.Proficiency in Microsoft Office (Excel, Word, Power Point).Ability to work both independently and collaboratively.High level of discretion, professionalism, and commitment to confidentiality.A Perfect Fit If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment, we encourage you to apply today.