Sales Transformation Expert in Microsoft Dynamics 365 CX

Unlock Your Potential as a Sales Specialist in Microsoft Dynamics 365 Customer Experience The role of a Sales Specialist in Microsoft Dynamics 365 Customer Experience is to drive customer experience transformation by leveraging Microsoft D365 Customer Service (CC). This position focuses on helping clients integrate traditional Contact Center (CC) and CCaa S solutions with Microsoft D365 CRM, as well as supporting migrations from legacy CC solutions to Microsoft D365 Customer Care (CC).This strategic role involves working closely with customers, Microsoft partners, and internal teams to position, sell, and support CX transformation projects. As a Sales Specialist, you will be responsible for engaging with enterprise customers to understand their CRM, CCaa S, and customer service transformation needs.Key Responsibilities: Position Microsoft D365 Customer Service (CC) as a key enabler of AI-first CX solutions Guide customers on integrating D365 with CCaa S platforms, including Genesys, NICE, Five9, Avaya, Cisco, and AWS Connect Develop and deliver compelling sales presentations, solution proposals, and live demonstrations Support customer migrations from legacy CC solutions to Microsoft D365 Customer Care (CC)Collaborate with Microsoft Partners, System Integrators (SIs), and CCaa S vendors to create tailored CX solutions Required Skills and Qualifications: 5+ years of experience in Microsoft Dynamics 365 Customer Service (CC) or CRMDeep understanding of D365 CX solutions, case management, omnichannel engagement, and automation Experience in selling, consulting, or implementing D365 Customer Care (CC)Familiarity with D365 integrations for CCaa S solutions (Genesys, NICE, Five9, Avaya, AWS Connect, Cisco, etc.)Benefits and Perks: A collaborative and inclusive work environment Opportunities for career growth and development A competitive compensation package About the Role: This is an exciting opportunity to join a team of innovative professionals who are passionate about delivering exceptional customer experiences. If you are a motivated and results-driven individual with a passion for sales and customer success, we encourage you to apply.