Technical Support Engineer

Technical Support Engineer (Chinese Speaking, Open for Fresh Graduates)Be among the first 25 applicants Direct message the job poster from Legend Digital Sr. Talent Acquisition Specialist

Connecting Top Crypto Talent with Innovative Opportunities in the Blockchain Space Job Title: Technical Support Engineer (Payment Systems)Location: Dubai (On-site), KL (On-site), Remote Department: Technical Support / Merchant Services Reports To: Technical Lead / Product Owner Job Responsibilities Merchant Onboarding and Integration Support Assist merchants in completing the onboarding process, including technical qualification assessments, system permissions configuration, and access setup, to ensure a smooth integration with the platform.Merchant API Integration and Testing Lead the API integration process with merchants by providing documentation, technical Q&A, simulated testing environments, and hands-on support to help them complete integration and go live efficiently.Online Troubleshooting and Technical Support Diagnose and resolve technical issues encountered during merchant operations. Coordinate with R&D, product, and operations teams to quickly identify root causes and restore services, ensuring a stable and reliable merchant experience.Qualifications Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related fields. This opportunity is also open for fresh graduates.Prior experience in technical support roles related to payment systems, clearing & settlement, or other financial technologies is preferred.Excellent communication skills and strong customer service mindset; capable of independently supporting external merchants and resolving issues.Proficient in common collaboration tools such as JIRA, Confluence, Markdown, and Excel.Good written and reading skills in English, with the ability to communicate effectively with multilingual clients.Able to work under pressure and respond quickly to technical issues.Bonus Points Experience with third-party payments, virtual currency transactions, crypto cards, or similar products.Seniority level Entry level Employment type Full-time Job function Information Technology and Science Referrals increase your chances of interviewing at Legend Digital by 2x Get notified about new Technical Support Engineer jobs in Malaysia.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago L2 Technical Support Consultant & Backend Engineer (Malaysia)Technical Support Engineer with Chinese for the Ophthalmic industry (Infield)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago#J-18808-Ljbffr