AccorHotel

To be a Heartist of the Front Office and the hotel in and outside the work place. Provide a personal service to all the guests fully aware and following the hotel standards and procedures. Ensure that the privacy of the guests and the confidentiality of the information is respected. Ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility. To properly use the supplies equipment and to ask for requisitions accordingly. Assist the drivers valet parking and doormen in the daily activity. Manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it. Call the supervisor or manager for advice in serious cases or if an approval is required. Read and update the logbooks and to ensure a proper handover between the shifts. Strictly respect the keys handling procedures. Respect schedules terms and deadlines as agreed with the Management. To be aware of the hotel outlet timings and promote the internal activities and events. Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity. Share daily activity highlights with the supervisor including internal and external guest opportunities. Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. Provide friendly courteous and professional service at all times. Maintain good working relationships with all colleagues. Additional Information : Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Remote Work : No Employment Type : Full-time #J-18808-Ljbffr