Guest Services Supervisor

Job Title: Guest Services Supervisor Job Description: As a key member of the hotel's guest services team, you will be responsible for delivering exceptional service to our discerning guests.Your primary focus will be on ensuring that every guest receives personalized and attentive service throughout their stay. This includes managing guest preferences, responding to guest feedback and concerns, and collaborating with other departments to enhance the overall guest experience.You will also be responsible for supervising daily guest relations operations, maintaining up-to-date guest profiles and history, and representing the hotel at daily briefings and guest satisfaction meetings.To succeed in this role, you must possess excellent communication and problem-solving skills, as well as a high degree of emotional intelligence and empathy. You should be comfortable working in a multicultural environment and be able to adapt to changing priorities and deadlines.In return for your hard work and dedication, you will receive a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.Required Skills and Qualifications: Minimum 2-3 years of front office or guest relations experience in an upscale hotel environment.Previous leadership or supervisory experience preferred.Hospitality degree or diploma is an asset.Strong understanding of luxury service standards and guest experience best practices.Friendly, confident, and approachable personality with a high degree of emotional intelligence.Strong problem-solving and communication skills.Excellent grooming and a polished, professional appearance.Detail-oriented with a strong sense of initiative.Comfortable working in a multicultural environment and with diverse guest profiles.Fluency in English (spoken and written) is essential.Proficiency in at least one of the following languages is required: Russian, German, or Spanish.Additional language skills are a plus.Benefits: Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.Opportunities for career advancement and professional growth.Others: Hyatt Centric Jumeirah Dubai is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com