Reservations Sales Agent

Bachelor of Business Administration (Management)Nationality: Any Nationality Vacancy: 1 Vacancy Job Description Mandarin Oriental Downtown, Dubai is seeking a Reservations Sales Agent (native Russian speaker) to join our Reservations team.Are you passionate about your craft? Do you thrive in a team environment that values integrity, respect, and responsibility? Do you have a growth mindset? We invite you to become part of our exceptional team.Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences worldwide, renowned for creating highly sought-after properties that offer legendary service inspired by Asian heritage and cutting-edge luxury experiences.Located in the heart of Dubai, Mandarin Oriental Downtown offers a blend of modern design with oriental flair, featuring stunning views of Dubai's skyline, the Burj Khalifa, and the Arabian Sea. The property includes 224 Residences and 259 Rooms & Suites. More than just a hotel, it is a lifestyle destination offering relaxation, luxury, and memorable experiences.About The Job Based in Dubai within the Reservations department, the Reservations Sales Agent will ensure effective communication regarding reservations to provide smooth and efficient service. The role reports to the Reservations Supervisor.Responsibilities Manage guest room reservations, confirm details, verify availability, and explain rates, guarantees, and cancellation policies.Handle guest inquiries, special requests, complaints, and visa arrangements with timely and accurate communication.Stay updated on hotel promotions, facilities, and rate structures to ensure proper application of reservation standards.Support departmental goals by adhering to brand standards (LQE, MOQA, Forbes) and delivering service excellence to enhance customer satisfaction and loyalty.Coordinate with Sales, Front Office, and Banqueting departments; participate in site visits, client entertainment, and joint sales calls.Maintain accurate records and systems, ensure booking data accuracy, and attend departmental meetings and training sessions.Candidate Requirements Strong understanding of guest needs and ability to deliver exceptional service independently.Effective communication skills in English; fluency in Russian is mandatory.Friendly, detail-oriented, professional, with a positive attitude.Minimum 1 year experience in hospitality or administrative roles, preferably in Reservations or Front Office.Experience in 5-star hotels, ideally in the GCC, with knowledge of PMS systems and MS Office.Educational background in hospitality or business management; hotel pre-opening experience is a plus.Our Benefits Learning & Development programs tailored to your career growth.MOstay program offering complimentary nights and attractive rates for you and your loved ones.Health and wellness benefits to support your wellbeing.Colleague comfort amenities such as accommodation, transportation, and meals.Competitive salary and benefits aligned with UAE industry standards.We are fans. Are you?Job Details Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: (Insert URL)Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do not endorse requests for money or sharing personal/bank information. For security concerns, contact abuse@naukrigulf.com.#J-18808-Ljbffr