Reservation and Ticketing Agent

Press Tab to Move to Skip to Content Link This position is required to ensure the highest levels of customer service are achieved and maintained for Etihad & OAL customer airlines with ticketing & ancillary services across all the locations at Zayed International Airport.Accountabilities Issuance of manual & system generated EMD's / manual documents for Etihad & OAL (customer airlines) operating out of Abu Dhabi International Airport.Ticketing functions for Etihad – Issuance / re issuance of tickets & ancillaries using Amadeus reservations desktop.Effective land transport arrangements for the disrupted guests.Financial control – Reporting the documents issued on daily basis for EY & OAL to the respective finance teams.Handling the cash / credit card sales daily (shift wise reconciliation) reporting to the shift DOS on duty. Cash deposits to be done to respective accounts.Responding to queries / charge back cases with supporting documents to the finance / revenue teams with EY & OALPreparation of sales / revenue reports on daily /weekly / monthly basis and reporting to the relevant airlines.OAL stock management – Managing the OAL stock (EBT's / MCO's ) stock control / issuance / segregation /reporting/ replenishment)Petty cash management – Managing the HUB petty cash / releasing cash with necessary approvals / documentation / replenishment of cash. Managing the petty cash tracker.Education & Experience Any degree level education preferably in Aviation / airline management or relevant work experience Certificate courses with IATA / Ticketing & fare calculations2 years previous aviation industry experience required, within an operational environment including training Fluent and proficient in English (Written/Verbal)Fluent and proficient in MS office (Excel) (Written/Verbal)Willingness to work in a shift pattern#LI-DNIEtihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.EASG handles a wide variety of ground functions at the capital's international airport, from passenger check-in and boarding to baggage handling and aircraft services.All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.#J-18808-Ljbffr