Senior Manager â IT Governance and Performance Management

Purpose This role will be responsible for ensuring strong governance across IT, including: The development and management of IT/technology policies, aligned with best practices and considering IHS's business context.Establishing and reporting on IT performance metrics, identifying areas for improvement.Supporting strategy and operational model development, and establishing IT ways of working.Providing oversight over key IT processes to ensure clarity of objectives, roles, activities, and deliverables.Key Roles & Responsibilities Enforce Governance and Standards Develop, maintain, and ensure compliance with relevant IT standards, policies, procedures, and artifacts.Implement an IT Governance framework aligned with leading practices such as COBIT 2019, ITIL, ISO 20000, ISO 9001, ISO 22301, and ISO 27001.Define, communicate, and monitor IT governance performance metrics and risk indicators.Develop and periodically review IT policies, plans, and procedures to ensure compliance and organizational effectiveness.Stay updated with regulations and continuously update company policies accordingly.Design and document IT processes in collaboration with process owners, aligned with best practices and business context.Business-IT Alignment Support in creating and monitoring the IT strategy and roadmap, incorporating input from IT leadership to support group strategies.Assess and improve the effectiveness of the IT governance framework regularly.IT Project Risks Management Oversee project and risk activities to provide responsive reporting and support informed decision-making.Coordination of Governance Body Activities Coordinate activities and deliverables of governance committees.Business Reporting Prepare accurate and clear reports and dashboards for management committees, including KPIs, KRIs, SLAs, and project portfolios.Others Willingness to travel as needed.Perform other tasks as assigned by the Associate Director IT GRC.Qualifications : Job-Specific Competencies Proven experience implementing IT frameworks such as COBIT, ISO, and ITIL.Minimum of 10 years in IT governance or risk roles.Experience working across cultures and time zones.Strong understanding of business process improvement methodologies like CMMI, Six Sigma, BPM, Agile.Excellent analytical and problem-solving skills with a data-driven approach.Ability to work collaboratively across functions.Excellent communication, presentation, and interpersonal skills.Qualifications & Experience Required A degree in information technology or related fields.Relevant certifications such as CISA, CRISC, CGEIT, ITIL, ISO 9000, ISO 27001.Deep understanding of IT GRC principles, techniques, and protocols.Knowledge, Skills, and Abilities Knowledge Best practice standards and frameworks (COBIT, ISO, ITIL) and their pragmatic application within IHS.Key governance and IT process principles.IT infrastructure and applications, including hardware, software, networks, OS, and various applications (cloud, on-premise).Emerging technologies like AI, cloud computing, APIs, data analytics, and their governance and risk implications.Skills Excellent written and verbal communication skills.Strong interpersonal skills to foster collaboration across departments.Abilities Attention to detail.Pragmatic, able to manage vertically and horizontally.Able to travel to locations where IHS operates.#J-18808-Ljbffr