Customer Service Manager

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Strategic Recruitment Partner Do you have a passion for elevating customer journeys while leading high-performing service teams in the business setup industry? Our client is looking for an experienced Customer Service Manager to lead and refine the end-to-end client experience, ensuring service excellence across all touchpoints. This leadership role is ideal for someone with deep industry knowledge, strong managerial capabilities, and a hands-on approach to optimizing client satisfaction and operational execution. Key Responsibilities: Lead the Customer Service team to deliver consistent, high-quality service to clients. Oversee and optimize the entire client lifecycle from onboarding to ongoing relationship management. Manage team performance and align service delivery with business goals and KPIs. Solve complex client issues with agility and transparency, ensuring client satisfaction at every stage. Collaborate cross-functionally with internal teams to improve service processes, tools, and systems. Qualifications Bachelor's degree or equivalent; Master's degree or certifications in customer experience, operations, or business management are a plus. 4 to 5 years of UAE experience, with 2–3 years specifically in company formation and business set-up, including managerial or supervisory roles. In-depth knowledge of ERP systems, Zoho, and Microsoft Office tools. Strong understanding of business setup models, including complex corporate structures and free zone operations. Exceptional managerial skills with a target-driven mindset. Hands-on experience with operational tools and systems. Deep knowledge of the company formation landscape and regulatory environments. Excellent verbal and written communication skills. High attention to detail and a proactive, problem-solving attitude. Strong client empathy and ability to manage expectations with transparency. Customer-focused with strong analytical and decision-making abilities. Fluent in English; knowledge of any second language is an advantage. If you're a results-driven leader with a passion for delivering premium client experiences and managing high-performing service teams, we'd love to hear from you. Seniority level Mid-Senior level Employment type Full-time Job function Management and Consulting Industries Business Consulting and Services Referrals increase your chances of interviewing at Talent Higher by 2x Get notified about new Customer Service Manager jobs in Dubai, United Arab Emirates . Dubai, Dubai, United Arab Emirates 6 hours ago Dubai, Dubai, United Arab Emirates 4 hours ago Related Job Openings Assistant Manager – Member Experience - Jumeirah Group & Corporate Assistant Manager - Service Excellence - Dubai Holding Community Management Guest Experience Supervisor - Holiday Inn & Staybridge Suites Dubai Business Bay Assistant Operations Manager - Transport Fleet Sales Supervisor - Light Commercial Vehicles (Great Wall Motors) Operations Manager - Contact Center - Real Estate (Bilingual- English/Arabic) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr