Housekeeping Excellence Specialist

As a key member of our hotel team, you will be responsible for ensuring the exceptional standards of housekeeping and laundry services. This role is ideal for someone who is detail-oriented, has excellent communication skills, and can work effectively in a fast-paced environment.Job Description: This Housekeeping Coordinator position involves working closely with the supervisor to oversee all aspects of housekeeping and laundry. Your primary responsibilities will include: Providing professional, friendly, and engaging service to guests Handling calls for the housekeeping department and ensuring that messages, information, and requests are logged and communicated promptly and accurately Processing requests and delegating work assignments in a timely manner, and following up with guests to ensure their satisfaction Communicating operational concerns to the leadership team and proactively addressing any day-to-day issues You will also play a lead role in coordinating housekeeping employees and activities, including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks. Additionally, you will maintain complete knowledge of all housekeeping services, outlets, hotel areas, and features, as well as keep a complete and updated inventory of linen and housekeeping supplies.Other key responsibilities include ordering supplies as needed, generating operational reports for the coordination of the housekeeping department, assisting other housekeeping employees in maintaining clean and organized work and public areas, and following all safety and sanitation policies.Required Skills and Qualifications: To succeed in this role, you will need to possess the following skills and qualifications: Post-secondary education in Hotel Administration or Business Administration At least two years' prior experience in a similar role International luxury resort chain background A keen eye for detail and strong work ethic Good organizational skills, ability to multitask, and prioritize effectively Excellent interpersonal and communication skills Fluency in English (written and spoken)Bonus: fluency in another language Benefits: We offer a competitive salary, full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.Others: We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.