Medical Reception Team Member

About Us We are a multidisciplinary medical clinic and educational hub based in Dubai, UAE.Our philosophy requires each practitioner to approach patients as unique individuals, understanding their biological landscape from many perspectives.We have created an environment that allows patients to learn about their bodies and develop longevity in their health through clinical modalities, movement practices, and education.Our core focus is on physical therapies like Osteopathic medicine, Physiotherapy, Chiropractic medicine, Naturopathic medicine, Functional medicine, and Regenerative medicine. We also offer movement wellness and sports performance practices and education for patients and healthcare professionals.Job Duties and Responsibilities1. Welcoming patients and visitors, answering the telephone, and addressing inquiries.2. Scheduling appointments between doctors and patients.3. Ensuring timely arrivals and rescheduling when necessary.4. Adhering to policies and procedures during all activities.5. Assisting patients with completing necessary forms and documentation.6. Maintaining a clean and calm reception area.7. Processing billing and payments using medical software.8. Handling insurance questions and invoicing.9. Faxing, scanning, filing, and mailing documentation.10. Providing comfort to distressed patients, addressing appointment issues, or being a voice of comfort during extreme stress and emergency.11. Sterilizing and cleaning equipment.12. Monitoring and ordering stationery and clinical supplies.13. Booking and organizing staff and doctor meetings.14. Maintaining confidentiality at all times.15. Liaising with other medical departments professionally and discreetly.Requirements Minimum Qualifications and Work Experience To be successful in this role, you should have: A secondary school graduate or equivalent required.Knowledge of MS Office.Additionally, we require: A minimum of 2 years of relevant experience at a healthcare facility in a receptionist role.Medical education or training is preferred.Key Competencies The ideal candidate will possess: Meticulous attention to detail with the ability to multitask.Innovative thinking with strong conceptual and problem-solving skills.Strong organizational, administrative, and planning skills.Ability to work under pressure and react effectively to emergency situations.Discretion while working with sensitive information.Excellent documentation, communication, and IT skills.Leadership skill.Mentoring and coaching.A passion for healthcare excellence.