Front Desk Representative

We are seeking a professional to fill the role of Guest Services Representative. As the first point of contact for our guests, this individual will play a crucial role in ensuring they have an exceptional experience from arrival to departure.Greet and welcome guests with a warm and friendly demeanor setting the tone for their stay Efficiently manage the checkin and checkout process ensuring accuracy and attention to detail Handle guest inquiries and resolve issues promptly and professionally Provide comprehensive information about hotel amenities services and local attractions in Sharjah Coordinate with other departments to fulfill guest requests and ensure their comfort Maintain a neat and organized front desk area Process payments and manage guest accounts with precision Uphold the hotel's standards of excellence in customer service and professionalism Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment Process all incoming and outgoing calls accurately and courteously Maintain detailed knowledge of the Hotel's fire life and safety system Promote the hotel facilities looking for opportunities to enhance a guest's stay through upselling Requirements : Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred Excellent communication and interpersonal skills with a focus on customer service Strong attention to detail and efficient problem-solving abilities Proficiency in hotel management software (Opera Cloud preferred) and Microsoft Office Suite Ability to work in a fast-paced environment and handle multiple tasks simultaneously Flexible schedule including availability to work evenings weekends and holidays Fluency in English (both written and spoken)Knowledge of local attractions and services in Sharjah and the surrounding areas Cultural sensitivity and awareness to cater to a diverse international clientele Ability to maintain a professional and friendly demeanor in all interactions Strong organizational skills and the ability to prioritize tasks effectively Work Arrangement : No Remote Work Employment Type : Full-time Employment