ICT Service Desk Assistant

Join to apply for the ICT Service Desk Assistant role at Dicetek LLC.Respond to du ICT customers through email and telephone to provide information regarding du ICT Services.Create and own the Trouble Tickets until resolution.Coordinate resolution of customers' escalations and escalate to the supervisor any non-standard incidents.Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems, and work processes necessary.Ensure conduct of behavior and representation of du values at all times.Work collaboratively with the team to ensure the company's image and brand values are upheld.Advise the manager regarding new opportunities with current customers and prospects.Provide feedback on issues and concerns about procedures and products to improve customer service and market intelligence gathering.Key Accountabilities Respond to du ICT customers through email and telephone to provide information regarding du ICT Services.Create and own the Trouble Tickets until resolution.Coordinate resolution of customers' escalations and escalate to the supervisor any non-standard incidents.Develop skills through training and maintain knowledge of products, services, systems, and work processes.Represent du values professionally at all times.Collaborate with the team to promote the company's image and brand.Identify and advise on new business opportunities.Gather and provide feedback on procedures and products to enhance customer service.Qualifications Minimum Diploma qualification.CCNA/CCNP/ITIL Certification preferred.Experience At least 2 years of customer service experience in an international IT/Telecommunications organization.Experience in Service Support and/or Delivery roles.Good understanding of ITIL for service management.Skills Basic knowledge of Cloud Services (VMware and Open Stack).Proficiency in PC skills and MS Office, MS Outlook.Customer-focused with sales orientation.Team player with a flexible work approach.Self-motivated and able to work in shifts.Strong problem-solving and analytical skills.Excellent written and verbal communication skills, preferably in Arabic and English.Additional Details Employment type: Contract Job function: Other Industries: IT Services and IT Consulting This job posting is active and available.#J-18808-Ljbffr