Courier Logistics Manager

Operations Lead Job Opportunity The Operations Lead plays a pivotal role in overseeing the day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages.Manage the efficient handling of inbound/outbound packages, sorting, and dispatch within the hub/warehouse setting.Draft Standard Operating Procedures (SOPs) while collaborating with the Tech team to develop system operations requirements and enhance user experience on Shipa Ecommerce systems.Supervise last-mile delivery execution and optimize delivery routes for cost-effectiveness and speed.Coordinate with the Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met.Train, manage, and oversee delivery associates, drivers, and operations support staff.The ideal candidate should possess a Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field, with 5-7 years of experience in courier/logistics operations, preferably in the e-commerce sector.Essential Skills and Qualifications: E-commerce platform expertise Data analysis and reporting capabilities Customer service management skills Proficiency in logistics management systems and tools Required Skillset: Last mile delivery and hub operations expertise Route optimization and fleet management technology proficiency