Bell Captain

Join to apply for the Bell Captain role at Rotana Hotels We are currently seeking passionate and dynamic front office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.As a Bell Captain you are responsible for providing professional and customer‑focused service to our guests, ensuring their stay becomes a memorable experience. Key responsibilities include: Maintain a good working relationship with all front office employees and greet guests upon arrival in a professional and friendly manner, offering assistance at all times.Maintain a good working relationship with all bellboys.Maintain awareness of guest profiles through the Opera guest profile system.Supervise bellboy activities, ensuring guest luggage is carried from arrival point to room and from room to departure point on checkout.Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.Establish and control the duty roster in accordance with business needs.Maintain up‑to‑date knowledge of hotel services and communicate this to subordinates so they can supply information and respond to guest queries.Education, Qualifications & Experiences You should ideally have a diploma or degree in hospitality or vocational training within the front office department of a hotel. Good English communication skills along with strong interpersonal and problem‑solving abilities are essentials. Computer literate and previous experience with Opera are an advantage.Knowledge & Competencies The ideal candidate will be customer‑driven with an extremely proactive and "switched on" personality, an outgoing and approachable character, and a pleasant and positive attitude. Additional competencies include understanding the job, taking responsibility, recognizing differences, customer focus, adaptability, and teamwork.#J-18808-Ljbffr