Leadership Position in Customer Service

Director Call Center About Us: We are a luxury hospitality resort seeking a seasoned Director to lead our call center operations. The ideal candidate will have a proven track record in managing high-performing teams and driving revenue growth through strategic planning.Key Responsibilities Lead, develop, and mentor call center teams to achieve exceptional customer service and satisfaction levels.Establish and implement performance improvement plans to optimize call center efficiency and align with business objectives.Foster a culture of innovation and excellence within the team, encouraging continuous learning and professional development.Collaborate with cross-functional teams to ensure seamless integration of call center operations with hotel operations and other departments.Requirements and Qualifications A minimum of 7–10 years of experience in call center management, with at least 3 in a leadership role within luxury hospitality or a high-end service environment.Deep understanding of call center technologies, PBX systems, and reservation platforms.Prior experience with human capital management systems and query reporting, preferably with Oracle.Excellent interpersonal skills, with the ability to effectively communicate with all business contacts.Proficiency in Microsoft Office products, including Outlook, Word, Excel, and Power Point.Advanced Excel skills, including formulas and functions.Benefits and Opportunities We offer an attractive salary, paid in Dirhams (AED), an excellent leave policy, a healthcare package, life insurance, incentive programs, and other employee benefits.