Field service representative

Field Service Representative page is loaded Field Service Representativelocations: Qatar - Doha - Solar time type: Full time posted on: Posted Today job requisition id: R0000311776 Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team that cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition: Installs, maintains, and troubleshoots equipment at the customer's location using tools, parts, and technical diagrams. Customer service includes on-site preventive maintenance, inspection, call-out services, and commissioning of turbomachinery and package systems. Responsibilities: Use test equipment to diagnose malfunctions, referring to schematics and specifications. Use hand tools, gauges, and digital systems to analyze and repair parts. Check for common issues like dirty or defective components, clean and lubricate as needed. Perform routine installations and adjustments within standard procedures. Degree Requirement: Degree or equivalentexperience desired Skill Descriptors: Service Excellence: Knowledge of customer service concepts; ability to meet or exceed expectations and provide excellent service. Level Working Knowledge: Provides quality service described as excellent. Resolves common customer problems. Responds promptly to requests. Documents complaints timely. Initiative: Proactive, seeks out work, drives to accomplish goals. Level Basic Understanding: Describes opportunities for initiative. Cites personal examples. Identifies motivating environments. Explains initiative importance. Problem Solving: Recognizes, anticipates, and resolves problems using appropriate techniques. Level Basic Understanding: Values disciplined problem solving. Follows reporting and escalation practices. Uses accepted resolution procedures. Mechanical Maintenance - Power Supply: Knowledge of power plant machinery; performs preventive and corrective maintenance. Level Working Knowledge: Installs and maintains mechanical components. Generates maintenance reports. Replaces faulty parts based on diagnostics. Optimizes preventive procedures. Performs mechanical testing. Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment in hydrocarbon exploration, production, or refining. Level Working Knowledge: Explains mechanical problems and solutions. Replaces components based on diagnostics. Collaborates with vendors to resolve issues. Maintains mechanical systems. Safety (Oil and Gas): Knowledge of safety procedures and regulations; responds to hazards. Level Extensive Experience: Promotes safety and conducts inspections. Ensures compliance with OSHA and other regulations. Reports hazards and initiates corrective actions. Programmable Logic Controller (PLC): Knowledge of PLCs for process automation. Level Basic Understanding: Examples of PLC control applications. Describes PLC features and considerations. Troubleshooting Technical Problems: Uses tools and techniques to resolve technical issues. Level Working Knowledge: Documents problems and solutions. Uses diagnostic tools. Follows troubleshooting procedures. This description is a general guide and may change at management's discretion. It is not an exhaustive list of responsibilities. Posting Dates: July 1, 2025 - July 12, 2025 Caterpillar is an Equal Opportunity Employer. Solar’s culture values individual contributions, diversity, and safety, with over 9,000 employees globally.#J-18808-Ljbffr