Director of events operations

Strategic Leadership & Execution Lead the operational strategy of all divisions ensuring alignment with company goals. Set KPIs & evaluate division-level performance. Drive standardization of tools, reporting, and procedures. Operational Oversight Supervise and support each division to ensure project delivery is smooth, on-brand, and within budget. Oversee deployment planning, crisis management, and resource optimization during peak seasons. Review weekly operations reports, incident logs, and key accounts performance. Cross-Division Optimization Identify and mitigate overlapping resource demands or conflicts. Ensure clear separation of divisions in execution, branding, and pricing to avoid market confusion or internal cannibalization. Client Experience & Quality Assurance Maintain consistent client satisfaction across all tiers. Lead post-event debriefs with division heads to capture learnings, complaints, and future improvements. Approve deployment strategies for top-tier events and high-risk operations. People & Process Development Coach and mentor direct reports. Approve recruitment standards, training quality, and discipline systems across divisions. Coordinate closely with HR for staffing needs, evaluations, and disciplinary actions. Reporting & Communication Report weekly to the GM on division health, and risk areas. Collaborate with Finance for cost control and margin improvement. Align with Marketing to ensure operational success is documented and promoted (case studies, testimonials). Skills Skills & Competencies: Exceptional leadership and cross-functional team management Strong analytical skills (project costing, margin control, forecasting) Problem-solving under pressure and during live events High standards in hospitality, presentation, and client servicing Strong communication, negotiation, and conflict-resolution skills Experience Required: Minimum 7 years of experience in operations, with at least 3 years at a senior level in event staffing, hospitality, or service delivery industries. Experience managing both mass-scale operations and VIP service teams is strongly preferred. Familiarity with the Qatar/GCC events industry is a plus.#J-18808-Ljbffr