Senior application support - techno-functional

Any GCC National, Any European National, Indian Any Vacancy1 Vacancy Job Description We are seeking an experienced Senior Application Support - Techno-Functional professional with expertise in Life & Medical Insurance, Oracle databases, and analytics tools like Power BI. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of business applications by bridging technical and functional aspects. Application Support & Troubleshooting: Provide Level 2/3 support for Life & Medical Insurance applications, ensuring timely issue resolution and minimal downtime. Techno-Functional Analysis: Act as a bridge between technical and business teams, understanding business needs and translating them into technical solutions. Database Management: Work with Oracle databases, write SQL queries, and optimize performance for business applications. Reporting & Analytics: Utilize Power BIto develop dashboards, generate reports, and provide insights for business decision-making. Incident & Problem Management: Analyze recurring issues, implement long-term solutions, and enhance system reliability. Enhancements & Customization: Assist in system enhancements, modifications, and new feature rollouts based on user requirements. Integration & Data Analysis: Support data integration between various applications and ensure consistency across platforms. Stakeholder Collaboration: Work closely with business users, developers, and infrastructure teams to drive application improvements. Documentation & Training: Maintain detailed documentation of support processes, troubleshooting steps, and application functionalities; conduct training sessions for users.Desired Candidate Profileo Strong experience in Life & Medical Insurance applications.o Proficiency in Oracle databases, SQL, PL/SQL.o Hands-on experience with Power BI for analytics and reporting.o Familiarity with API integrations, web services, and middleware technologies.o Understanding of incident management tools like Service Now, JIRA, or Remedy.o Strong analytical and problem-solving skills.o Excellent communication and stakeholder management abilities.o Ability to work independently and in a team-oriented environment.o Attention to detail and a proactive approach to issue resolution.Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at