Front office receptionist

Bachelor of Hotel Management (Hotel Management) Nationality: Any Nationality Vacancy: 1 Vacancy A little taste of your day-to-day: Responsibilities Ensures incoming guests are given the highest possible personal service. Maintains effective communication with all related departments to ensure smooth service delivery. Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Greets guests on their arrival ensuring they feel expected and welcome. Ensures the guest receives the accommodation he/she is expecting. Maintains an up-to-date knowledge of hotel and local services and supply information to respond to guest queries. Deals swiftly, efficiently and sensitively to guest complaints and follows through. Maintains awareness of guest profile through the Opera guest history. Using computerized Front Office systems, processes accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges. Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times. Accurately administers Front Desk Clerical systems and procedures. Provides currency exchange services. Balances accounts of day’s business at end of shift. Complies with all laid down systems and procedures. Records all instances of refused business, with reasons for refusal. Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy. Regularly checks the reception is organized and operating at an efficient standard and that checklists are completed and forwarded to supervisors. Promotes the hotel's outlets and special events at all times. Maintains an awareness of competitors’ rates and occupancy levels. Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels. What We Need From You Ideally, you'll have some or all of the following competencies and experience we're looking for: Similar experience in a luxury hotel and/or resort. Strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage. Strong organizational skills. Ability to work in a fast-paced environment. Ability to multitask. Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk#J-18808-Ljbffr