Merchant success consultant

As a Tapster you will: • Partner with the business team to provide pre-close consulting for the customer to manage expectations. • Serve as a liaison for integration and any future technical conversations for merchants. • Understand and anticipate the customer s business needs and configure their account settings while ensuring a smooth activation process. • Ensure customer s data is successfully ingested • Identify any customer cancellation/churn risks • Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction • Be competent in technical discussions around APIs and plugins, supporting merchants with integrations and technical requests • Carry out other duties, as assigned based on the demands of the business and growth of the role What you will bring to the party: • 1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups • Preferred degree, but real-world experience is also accepted. • Ability to establish credibility and internal relationships • Understanding of client/merchant/stakeholder care • Awareness of how your role supports the business • Enthusiasm for working in a growing fintech • Ability to work in a team and follow daily tasks • Skills and knowledge to actively participate in meetings • Ability to deliver work on time • Positive attitude and productive under pressure • Problem-solving and quick-thinking skills • Ability to organize information and ask relevant questions • Strong communication skills in English, with a preference for Arabic language ability Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com#J-18808-Ljbffr