Payment Processing Specialist

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from AMS International UAECHRP and CHRM (CPD qualified)

UAE Labour Law certified by HRME

MBA HR

Ex Ericsson

Ex Baxter Talent Acquisition

Talent Placement

…Contractual Role : 6 months Job title : Senior Specialist, merchant support team, key accounts Responsibilities In this role, you will be responsible for: Providing effective, and consistent high-quality customer service by responding to APS key merchants’ queries.Serving as an escalation source for escalated and complex merchant contacts.Participating in the onboarding of new key merchants by creating test accounts.Investigating transaction related issues and promptly escalate concerns to the operations and/or technical team.Meeting communicated goals for total queries resolved, calls attended to, average first response time, average resolution time, and merchant satisfaction score.Creating insightful reports to key merchants to display transactions and support performance.Driving projects that improve support-related processes.Performing deep dive analysis on key merchants support contacts to gather lessons learned, and then use the information to create or improve policies, procedures, and best practice reference materials.Demonstrating excellent verbal and written communication skills. Must be able to interact with an external party comfortably, exhibiting understanding of Payment services’ services, processes, and technology.Acting as a voice and an advocate for our merchants by providing valuable feedback to business and engineering teams on observed areas for improvement and actively seeking and suggesting innovative solutions on behalf of the customer experience.Developing subject matter expertise so that you may participate in all new payment gateway releases and features, as well as conduct UAT's and highlight any issues with the release.Updating and maintaining internal knowledge reference pages and content.Assisting with merchant communication during critical launches, programs, and support events.Assuming on-call duties, based on a rotational schedule, to manage incident/sev1-2 related support by coordinating with different stakeholders to unblock issues.Seniority level Associate Employment type Contract Job function Finance, Analyst, and Sales Industries Internet Marketplace Platforms, Banking, and Financial Services Referrals increase your chances of interviewing at AMS International UAE by 2x Sign in to set job alerts for “Processing Specialist” roles.Processing Consultants (Personal finance and Auto Finance)Head of Transaction Banking Operations Risk - Control & Middle Office We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr