Holiday Homes Manager

We are looking for a bubbly, tenacious, organised, and customer-oriented individual who can head our Holiday Homes division to provide guests and clients a 5-star holiday homes service, as well as building our holiday homes portfolio to onboard new properties.Role Functions: What the role looks like: Booking management: Manage calendar to ensure no overbooking and schedule bookings accordingly.Market research: Understand and monitor market trends and changes to ensure listings are set at the correct prices and offer discounts where possible to ensure maximum occupancy of listings.Guest relations: Respond to enquiries, process reservations, cancellations, disputes, and customer complaints.Social media marketing: Ensure our listings are marketed across all social media platforms.Liaising and working with building management: Ensure correct permits and smooth check-ins for clients.Key responsibilities: Collection, handover, and storage of property keys. Ensure a smooth check-in and check-out process for clients by liaising and scheduling cleaning, maintenance, and any other contractors of the property.Raise issue resolution requests and claims against damages and submit supporting documentation/evidence to the team to follow up on these claims.Business Development: Source new opportunities for Holiday Home rentals and work towards KPIs to increase our portfolio.Requirements The ideal candidate will have the following: Holiday Homes/Short Term Leasing Management experience.Highly skilled in administrative tasks including Excel, scheduling, and calendar management.Real estate experience essential.Excellent organisational and communicative skills.Presentable.Strong outbound sales background.Past experience as a real estate broker in a brokerage firm desired.About the company Rosenheim Luxury Properties is a Luxury Boutique Estate Agency with over 20 years of real estate experience between the two founding partners. A small yet experienced and focused team helps deliver a high-level client-focused customer service. We believe no two clients are the same; each has a unique set of requirements and circumstances. We help guide our clients with a data-driven approach using firsthand experience of the buy-side and sell-side in the Dubai real estate market. Rosenheim Real Estate focuses on high-end luxury properties. We don't mean just super expensive properties but those property developments that have been built with luxury in mind. We help our clients make well-informed decisions to choose a property that works best for them. Rosenheim Real Estate is based in Emaar Business Park, off Sheikh Zayed Road in Dubai (UAE), a prestigious office location with every major bank and mortgage lender having a main office in this business park. #J-18808-Ljbffr