Airport Representative

Join to apply for the Airport Representativerole at IHG Hotels & Resorts We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of Doha's key business districts, near major banks, Crowne Plaza and Holiday Inn Doha – The Business Park are just a 15-minute drive from Doha's Hamad International Airport, with attractions like the Museum of Islamic Arts and Souk Waqif nearby. Our hotels feature stylish guestrooms and suites equipped with modern amenities and high-speed internet access. Your day-to-day: Maintain detailed knowledge of all hotel facilities and services. Coordinate with the Front Office Manager, Guest Relation Manager, Duty Manager, and other departments to welcome VIP guests arriving at the airport and arrange transportation. Be present during scheduled flight landings to assist guests with baggage clearance and transportation directions. Assist departing guests with pre-check-in, ticketing, and baggage clearance. Support passengers affected by layovers. Promote and sell the hotel to arriving guests without accommodation (walk-in guests). What we need from you: Previous experience in a front office role within a 4- or 5-star hotel or high-end hospitality environment. Exceptional communication and interpersonal skills focused on guest service. Proficiency in hotel management software, preferably Opera system. Ability to focus on guest needs, remaining calm and courteous at all times. Capability to work in a fast-paced environment while maintaining composure. A professional, courteous, and friendly attitude. What you can expect from us: We provide everything needed to succeed, including a competitive salary, full uniform, room discounts, and top-tier training. We foster an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work. IHG Hotels & Resorts is committed to equal employment opportunities and promotes a culture of trust, support, and acceptance. We support well-being both inside and outside of work through our my Wellbeing program. If you believe you're a great fit even if you don't meet every requirement, hit 'Apply' and start your journey with us today.#J-18808-Ljbffr