Spa Receptionist

Join to apply for the Spa Receptionistrole at Raffles Hotels & Resorts . Continue with Google Company Description #Be Limitless We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS Job Description Position Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for delivering a welcoming, professional, and seamless guest experience. This role includes managing reservations, ensuring smooth front desk operations, and supporting the overall efficiency of the spa. The ideal candidate is personable, detail-oriented, and passionate about wellness and guest service. Key Responsibilities: Greet all guests warmly and professionally upon arrival. Handle incoming calls and emails for spa inquiries, bookings, and confirmations. Schedule appointments and update the booking system accurately. Provide information about spa services, treatments, and retail products. Process payments, issue receipts, and manage daily cash handling procedures. Coordinate guest flow between treatment rooms and relaxation areas. Maintain a tidy, serene, and inviting front desk and reception area. Upsell treatments, packages, and retail products to maximize revenue. Follow all spa SOPs and safety regulations. Communicate effectively with therapists and team members to ensure seamless service delivery. Handle guest feedback, resolve issues, or escalate appropriately. Perform administrative tasks such as reporting, stock tracking, and filing. Qualifications: Previous experience in a spa, wellness center, or luxury hospitality front desk preferred. Strong interpersonal and communication skills. Proficient in booking systems or spa management software (e.g., Zenoti, Book4Time, Spa Soft). Basic knowledge of spa treatments and wellness services. Professional appearance and a calm, positive demeanor. Fluent in English; additional languages are an advantage. Flexible with working hours, including weekends and holidays. Seniority level Entry level Employment type Internship Job function Administrative Hospitality Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x. Get notified about new Receptionist jobs in Doha, Qatar .#J-18808-Ljbffr