Spa Receptionist

Join us as a Spa Receptionist at IHG Hotels & Resorts Become the first point of contact for our guests, providing warm, professional, and courteous service as they begin their wellness journey. Your role includes managing spa appointments, greeting guests, and ensuring a flawless guest experience. Responsibilities Welcome guests warmly upon arrival Manage spa reservations, confirmations, and cancellations accurately Provide information about spa services, treatments, and packages Handle guest inquiries and feedback positively Keep the spa area organized, clean, and stocked Process payments securely and accurately Collaborate with spa therapists and team members for seamless service Maintain knowledge of treatments, products, and facilities Support administrative tasks like guest records and appointment tracking Follow all hotel, spa policies, and safety regulations Requirements Previous experience in a receptionist or front-of-house role, preferably in a luxury hotel, spa, or resort Excellent interpersonal and communication skills Ability to multitask and stay calm under pressure Knowledge of spa services and treatments is a plus Positive attitude and passion for guest service What We Offer Competitive salary and benefits, and the opportunity to be part of the global IHG family. We value teamwork, support, and diversity. Show us your passion and personality to deliver memorable guest experiences.#J-18808-Ljbffr