Hotel Operations Manager

Job Details Print Job Details Download as PDFKey Relationships Internal MIPC Property Management and staff MIPC Management Hotel Staffs External Customers Vendors, partners, travel agents Accountabilities Ensuring that all assigned tasks are met in a professional and timely manner. You will be expected to be available asbusiness dictates and ensure maintenance standards are adhered to; to attend management meetings (if required)and be proactive in improving the business; to report immediately any circumstances that might bring the companyinto disrepute or cause loss/damage.Duties and Responsibilities Operations And Guest Experience Oversee all operational departments, including front office, housekeeping, food and beverage, and maintenance. Ensure high standards of service, cleanliness, and guest satisfaction. Handle guest relations; respond to complaints and ensure a personalized hospitality experience. Monitor standard operating procedures (SOPs).Staff Management And Training Recruit, train, and manage hotel staff to ensure high performance and morale. Conduct regular staff meetings, performance reviews, and ongoing coaching. Create and manage work schedules to ensure adequate staffing levels.Financial And Business Management Develop and manage the budget, monitor financial performance, and control costs. Implement revenue management strategies to maximize occupancy and profitability. Manage invoicing, accounts, and financial reporting in collaboration with accounting teams.Marketing and Sales Collaborate with the marketing and sales team to promote the hotel and drive occupancy and revenue. Manage online travel agency (OTA) listings (Booking.com, Air Bn B, Expendia) and optimize pricing. Develop and implement promotional activities, packages, and events. Build and maintain relationships with travel agents, corporate clients, and other partners.Compliance and Safety Ensure compliance with health, safety, and legal regulations. Conduct regular audits to maintain safety standards. Implement and enforce company policies and procedures.Facilities and Maintenance Ensure the property is well maintained and complies with safety regulations. Coordinate with the maintenance team for repairs and preventative maintenance. Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.Skills Proven experience as Hotel Manager or relevant role.Understanding of all hotel management best practices, relevant laws and guidelines.Working knowledge of MS Office; knowledge of hotel management software (PMS).Excellent customer service skills as well as a business mindset.Demonstrable aptitude in decision-making and problem-solving.Outstanding leadership skills and a great attention to detail.Experience managing a luxury or high-end hotel and a large team of staff.Possess strong communication skills to effectively interact with guests, staff members and vendors.Excellent sales and marketing acumen with great interpersonal skills.Language English Arabic an advantage Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or relevant field.Specialized Training/ Knowledge Required Qatar driving license.Hotel Management Systems.ISO Program (Certification).Experience Minimum 10 years’ related experience managing a luxury or high-end hotel and a large team of staff.Apply Now #J-18808-Ljbffr