Reservations Services Agent

Join to apply for the Reservations Services Agentrole at Mandarin Oriental . Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Commercial Strategy team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences worldwide, known for creating sought-after properties with legendary service inspired by Asian heritage and cutting-edge luxury experiences. Located in the heart of Msheireb Downtown Doha, Mandarin Oriental, Doha blends Qatari heritage with modern design, within walking distance to Souq Waqif, Museum of Islamic Art, and the business district of West Bay. Based in the Commercial Strategy Department, the Reservations Services Agent is responsible for guest satisfaction by greeting guests warmly, recognizing and anticipating their needs, and ensuring complete follow-up. The role involves assisting guests and colleagues in emergencies, managing reservation communications, and maintaining effective communication on all reservations (Rooms, Food & Beverage, Spa) to ensure smooth service. The Reservations Manager oversees this position. The main duties include answering the hotel’s main phone, greeting callers, processing reservations, verifying availability, accommodating special requests, supporting customer loyalty, ensuring accurate information, demonstrating product knowledge, and maintaining filing systems. Qualifications include a senior school qualification or equivalent, a degree or higher diploma in Hospitality/Hotel/Business Management, at least 2 years of hotel or administrative experience in hospitality, previous reservations or front office experience, familiarity with PMS systems, and good computer skills. We offer learning and development programs, staff benefits like complimentary stays, health and wellness programs, retirement plans, competitive salary, transportation and housing, and relocation and vacation tickets. Are you a fan? Join us! Seniority level Entry level Employment type Full-time Job function Other Industries Hospitality#J-18808-Ljbffr