Lobby Hostess

A Lobby Hostess provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As a Lobby Hostess, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Lobby Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Ensure guests are welcomed when entering the property Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that management is kept fully aware of any relevant feedback from guests and/or other departments Demonstrate a high level of customer service at all times Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations, and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary Desired Candidate Profile What are we looking for? Lobby Hostesses serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Flexibility to respond to a variety of different work situations Ability to work on your own and as part of a team Knowledge of the local area It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working in Concierge in a hotel environment Company Industry Hotels Hospitality Department / Functional Area Front Desk Keywords Lobby Hostess Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bona fides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com#J-18808-Ljbffr