Service Point Advisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. This will improve the lives of our customers. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? The more people we connect, the better life will be on our planet. Do you want to make a difference? Join our "Insanely Customer Centric" Team and become a Certified International Specialist! YOUR TASKS : Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly, and courteous manner. Ensure a high level of professional rapport is developed and maintained with all customers. Follow up on all customer inquiries and direct customers to the correct DHL department for further information. Provide a high level of customer service and professionalism, considering that all DHL customers have an express requirement and seek immediate action. Maintain thorough knowledge of all departments, DHL network, products, and services to provide accurate information on pricing, transit times, clearance delays, customs paperwork, packing, accounting, and sales queries confidently. Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills, thereby offering DHL’s most suitable service to the customer.#J-18808-Ljbffr