Service Desk Analyst

Position: Service Advisor Heavy Equipment Department: Body Shop, Parts Department, Reception Reports To: Reception Manager, Workshop Supervisors, Team Leaders, Technicians ESSENTIAL DUTIES & RESPONSIBILITIES: Establish rapport and trust with customers. Document vehicle problems by listening to customers describe them and by asking probing questions. Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed. Maintain extensive contact with customers, providing estimates on service and repairs before jobs begin, explaining the appointment/scheduling system, and establishing the method of payment for repairs (cash, warranty, etc.). Maintain communication with the Workshop Controller and Technicians to obtain updates and status of repairs. Offer additional maintenance and repair services to customers when appropriate. Undertake additional related responsibilities as required. COMPENSATION: Basic: 5500 Qrs Car Allowance: 1000 Mobile: 250 Company provided accommodation (Single room Sharing Flat accommodation) After 6 months: Family Ticket House allowance of 3300 Qrs QUALIFICATIONS: Excellent customer service skills Must be capable of handling dissatisfied customers and those confused about repairs and costs of service. Organizational skills Good communication, spoken and written English; Arabic is a plus Detail oriented Familiarity with automotive systems and MS Office ABOUT THE COMPANY: Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing). Job vacancies for all careers. License No. '432', since 2001.#J-18808-Ljbffr