Fraud Lead Investigator

This role is open to individuals based in all locations but preference is for those already residents in Qatar. Purpose: The Financial Crime Compliance Operations (FCCOps) team helps us meet our compliance obligations, act responsibly as a player in the broader financial ecosystem, and protect our customers from harm. Our OFS Financial Crime Compliance team plays a critical role in protecting Ooredoo Money and its customers from financial fraud and illegal activities. As Fraud Lead, you will proactively develop comprehensive fraud mitigation strategies and lead a team focused on implementation and continuous improvement of controls. This position requires a detail-oriented individual with a strong understanding of fraud trends, management systems, and risk assessment methodologies to help protect our company and customers from fraud, safeguarding OFS’s reputation and financial integrity. Context: Ooredoo Fintech is an innovative and dynamic start-up fintech company. We offer the heritage and stability of a hugely successful founding group combined with the ambition and passion of a talented team building intuitive, secure, and convenient money management and payment tools for everyday people. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution leveraging financial technology to provide accessible, empowering tools. This role is with Ooredoo Financial Services (OFS), an established company that provides our Ooredoo Money product in Qatar, a payment service regulated by the Qatar Central Bank. Role Accountabilities: Drive fraud strategy Collaborate with the Head of Financial Crime Compliance to develop and implement a robust fraud mitigation strategy aligned with the organization’s overall risk management framework. Cooperate with law enforcement and government agencies as necessary. Stay abreast of emerging fraud trends, techniques, and technologies, and proactively adapt strategies to address new threats. Lead & implement fraud operations Design and implement fraud rules in monitoring systems and detection tools to identify and mitigate potential fraud risks across various channels. Continuously monitor fraud detection systems and analyze alerts to identify suspicious activity and potential fraud incidents. Develop and maintain KPIs and metrics to track the effectiveness of fraud prevention measures and report on performance. Identify opportunities to leverage new data sources and analytical methodologies to enhance fraud prevention capabilities. Manage and optimize fraud detection rules and thresholds within relevant systems to balance fraud prevention with customer experience. Collaborate with IT and other relevant teams to implement and maintain fraud prevention technologies and tools. Continuously evaluate existing fraud prevention processes and identify opportunities for improvement and optimization. Document fraud prevention policies, procedures, and workflows. Align & communicate Generate regular and ad-hoc reports on fraud trends, losses, and the effectiveness of prevention strategies for the Head of Fraud and other stakeholders. Partner with internal teams, including Business, Customer Support, Operations, Legal, and Compliance, to share information and implement fraud prevention initiatives. Contribute to the development and delivery of fraud awareness training for employees. Participate in projects related to new product launches or process changes to ensure fraud risks are adequately assessed and mitigated. Ensure fraud reporting to regulators and card schemes is completed as required, including filing STRs. Key Performance Indicators: Your success in this role will be measured on a combination of qualitative and quantitative factors, for example: Team effectiveness at achieving target completion rates, accurate actions, and quality record-keeping Adherence to policy Achievement of personal and professional development targets Active contribution to the optimization, growth, and success of OFS Experience: Proven experience in developing and implementing fraud prevention strategies and controls. Experience working with fraud detection and prevention technologies and systems. Experience interacting with regulators, auditors, and senior management. Strong analytical and problem-solving skills with the ability to interpret complex data and identify trends. Additional certifications (preferred): CAMS-FCI (Certified Anti-Money Laundering Specialist – Financial Crimes Investigations) CFCS (Certified Financial Crime Specialist) GIAC, En CE, or other digital forensics/fraud investigation certifications Minimum Entry Qualifications: 6+ years of experience in Fraud Risk Management for financial institutions. Certified Fraud Examiner (CFE) required. Personal Profile: Ability to work in the dynamic and fast-paced environment of a fintech start-up. Enthusiasm for and comfort with technology and an online, collaborative way of working, with an eye for continuous improvement, automation, and efficiency. An eye for detail, excellent analytical capabilities, and an emphasis on quality and accuracy. A team player, solution-oriented, and pragmatic mindset. Ability to apply sound judgment, effectively solve problems, and determine fraudulent activities consistently. Strong verbal and written communication skills. Strategy development Leadership skills Strong partnering skills across functions High emotional intelligence and interpersonal skills Ability to build and inspire a high-performance team Organizational awareness#J-18808-Ljbffr