ERP (Zoho) Systems Administrator

BAE Systems Strategic Aerospace Services WLL

Full time Job Location BSL Head Office, Msheireb - Qatar Business Area Name BSL Qatar Job Type Full time Province Ad Dawhah Country Qatar Postal Code 0000 Job Description The ERP Systems Administrator is responsible for the administration, configuration, andcontinuous development of BSL’s ERP Solution, currently the Zoho platform,including Zoho People, Zoho CRM, and Zoho Books. This cross functional roleensures the optimal performance, user adoption and data integrity of thesesystems, while also supporting automation, reporting and integration needsacross HR, Finance and Growth teams. As the internal Zoho expert, the role willdevelop workflows, dashboards and system enhancements to support businessoperations and strategic decision making.System Administration & Development· Administer and maintain Zoho ERP, ensuring uptime, user access,configuration accuracy and issue resolution.· Develop, test and implement custom workflows, automation scripts (Deluge),forms and integrations across modules and departments.· Act as system superuser, supporting advanced configuration and changemanagement within the Zoho ecosystem.Data Management& Integrity· Ensure accurate, secure, and compliant handling of data across HR,finance, and customer domains.· Perform regular audits, data cleansing, and role based access control tomaintain information accuracy and confidentiality.· Support data protection requirements and internal governance policiesacross all Zoho applications.Reporting &Analytics· Build dashboards and performance reports in Zoho Analytics to meet thespecific needs of HR, Finance and Growth.· Provide insights and system outputs to support strategic and operationalreporting across departments.User Support& Training· Deliver system training and guidance to internal stakeholders, ensuringconfidence and consistency in using the Zoho suite.· Manage ticketing and resolution of Zoho-related issues raised by systemusers.· Coordinate with Zoho support and vendors for technical queries andescalations.· Identify and implement automation opportunities across Zoho ERPsolutions.· Support the digital transformation agenda by streamlining manual tasks intosystem based processes.· Collaborate with the business stakeholders to maintain and evolve the Zoho systems roadmap in alignment with business needs.Requirements· Bachelor’s degree in computer science,Information Systems, Information Technology or related discipline.· 2–3 years of experience managing Zoho applications,especially Zoho People, CRM, and Books.· Proficiency in Zoho Creator and Delugescripting for form, field, and workflow customisation.· Strong understanding of data managementprinciples, access controls and user configuration.· Experience with dashboard/report developmentusing Zoho Analytics.· Excellent problem solving and time managementskills.· Ability to work across functions in a matrixenvironment.· Exposure to HR, payroll, CRM or financeprocesses and terminology.· Basic knowledge of SQL or API integrations.· Experience supporting digital transformationor software implementation projects.· Awareness of data protection and IT securitystandards.#J-18808-Ljbffr