Guest Services Executive

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).RESPONSIBILITIESGreets patients and/or guests arriving at the outpatient clinics, to assist as required.Registers all outpatients upon arrival as per policy.Identification of patient valid documents i.e., EID or Passport.Checking eligibility for insurance approval.Schedules, reschedules, cancels, and confirms outpatient and medical services as required.Initiates accurate process to complete the patient’s registration (insurance or self-paying).Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB’s (from online insurance portals) service wise.Coordinates with nursing and other departments to resolve patient’s queries.Informs patients when there are delays for diagnostic or treatment services.Directs patients to appropriate clinics/areas.Submits documents related to cash collection and refunds to Chief Cashier.Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.Cash collection according to the individual collection report must be deposited in the Main Cash Box.Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.Assists in training of new employees as directed by supervisor.Knowledge of insurance protocols.Coordinates with insurance department and clinic for preauthorization of services.Knowledge in basic medical terminology (limited to front office).QUALIFICATIONSHigh School/Bachelor’s Degree (preferable).Two (2) years of experience in customer-facing role with billing expertise preferred.Proficiency in computers.Knowledge in basic medical terminology.Communication skills in English/Arabic.Ability to multi-task and perform under stressful situations.Customer-oriented.Efficiency, reliability, and accountability. #J-18808-Ljbffr