Call Center Agent

Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.Utilize CRM software to document customer interactions and maintain accurate records for follow-up and analysis.Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.Collaborate with team members and supervisors to improve service delivery and enhance customer satisfaction.Manage customer complaints with empathy, turning challenging situations into positive experiences.Desired Candidate Profile High school diploma or equivalent; a degree in business or communications is a plus.1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries.Proficiency in English and (hindi,telugu ,kannada and tamil) to cater to diverse customer bases.Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.Ability to manage time effectively while juggling multiple tasks and customer requests.Problem-solving skills that enable quick, effective resolutions to customer challenges.Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr