Spa Receptionist

**About Company**: Welcome to the gentle shores of the Arabian Gulf, where we invite you to embrace lifestyle change and discover a meaningful connection with yourselves, your friends, families, and the surrounding nature, which is core to the transformative experience we hope you will enjoy while staying here with us. With over 280,000 square metres dedicated to celebrating our potential for physical, mental, and emotional health, Zulal Wellness Resort is a pioneering wellness destination in the Middle East and the first to fully embrace the philosophy of Traditional Arabic & Islamic Medicine (TAIM). **Job Descriptions**: **JOB RESPONSIBILITIES**: Prepare guests’ schedules in advance, assign the right therapist practitioner to the right guest, ensure bookings are accurate and booked in a suitable time frame. Maintain guests’ files and history up to date with all necessary information. Responsible for the billing of the treatments, charge them into the system and ensure discounts and offers are applied. Coordinate with other relevant departments concerning bookings and guests’ information that may be beneficial during guests’ stay. Have knowledge of the types of treatments available and be able to advice guests on treatment procedures and contraindications. Use initiative when dealing with guests who have contra-indications to find suitable alternatives. Communicate relevant information to the therapists/practitioners, manager and senior team. Communicate to management any occurrences involving staff or guests’ in the department that require particular attention. Complete and record appropriately the daily checks lists and have a clear understanding of own tasks. Ensure Health and Safety standards are maintained and immediately report to management raised concerns. Handle guests’ requests and complaints in a prompt and professional manner to ensure 100% guest experience satisfaction. Continuously challenge the operations and procedures and provide suggestions for improvement to the management. **JOB QUALIFICATIONS**: Proven experience in a similar role, ideally in the Gulf region Experience working with multicultural teams. 1 Year Experience in the same role. Computer proficiency (Excel, Windows, Outlook, Power Point, Publisher) Spa Booking System Health and beauty products Knowledge in Spa and beauty treatment **Skills Required**: Computer Skills Communication Skills **Compensation & Benefits**: - N/A