Vp Planning & Business Solutions

About the Role We are seeking a senior leader to join Qatar Airways Group as Vice President Planning & Business Solutions in the Customer Experience Division. This is an exciting senior leadership opportunity to shape the business solutions and planning that impact the operations of the airlines. Strategic Accountabilities - In this role, you will define, implement and continuously refine a five year rolling business solutions/systems strategy for the Customer Experience division to meet corporate objectives of growth and profitability, considering fleet complexity, operational requirements and cutting edge technologies. - You will deliver the execution of this strategy by leading the design, development and implementation of all major initiatives that covers manpower planning, talent acquisition, business support and financial management for the division. - You will also drive the overall strategic selection, automation and development of IT Systems related to Customer Experience operations and business data analytics, in collaboration with internal/external stakeholders and the implementation of it’s associated processes. - Act as the Executive focal point for manpower planning. Ensure regulatory guidelines set by Qatar Civil Aviation Authorities (QCAA), European Aviation Safety Agency (EASA) and the country in which Qatar Airways operates is followed and company policies are adhered to. Operational Accountabilities - You will lead the Customer Experience PBS Team comprising of Planning, Talent Acquisition, Finance, Systems and Business Support sections in managing manpower and resources planning process, cabin crew and ground services accommodation, analytics, annual budget process, recruitment requirement, administrative support services such as salaries & promotions, development and implementation of operational systems/processes to support the organization and business unit’s strategy and growth. - Provide direction for measuring, tracking and reporting of Key Performance Indicators, in order to measure operational performance and pursue improvement accordingly. - You will also carry out periodic benchmarking of key workforce / performance metrics such as attrition percentage, distribution of block hours, percentages of leave, days off and standby levels in order to discuss overall resource needs, risks and opportunities which would be a key input to the Continuous Improvement Program. - You will prepare the annual business plans and operating budgets, and also manage and control divisional expenditure within agreed budgets. - This role will also be accountable for Recruitment process design and governance, continuous improvement, ensuring operational control and compliance through effective stakeholder management and accurate reporting and analytics. Enterprise engagement - Maintains constant interaction and appropriate communications with all user groups and executives broadly throughout the company - build and maintain strong relationships with stakeholders across Finance, Crew Resources, Corporate Services, Human Resources, Group Procurement and IT in order to align strategic objectives and achieve continuous improvements. - Provide expert opinion on matters relevant to planning Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible! **Qualifications**: Qualifications & Experience - Bachelor’s Degree or Equivalent with Minimum 10+ years of job-related experience. MBA would be an advantage. - Certification/training in Project Management. - Extensive experience in the airline / aviation industry, covering business process improvements, manpower planning, project management, systems development and major Systems implementation About You - You must possess excellent interpersonal, communication and stakeholder management skills in a multicultural setting. - You must have highly developed planning, analytical and problem-solving skills. - Your knowledge of business and management principles involved in strategic planning, program planning, budgeting, financial analysis, resource allocation, leadership techniques, and coordination of people and resources, will be critical to the success in this role. - Knowledge of regulatory requirements of QCAA, EASA and Qatar Airways policies governing crew operations is preferred.