Senior Flight Crew Service Support Officer

About the role: As a Senior Flight Crew Service Support Officer you will be responsible to Provides a ccomprehensive Flight Crew Welfare Support Service to Flight Crew in an effective and timely manner, so as to ensure they are provided with an optimal level of support. Forges a professional yet amicable relationship in order to reduce the stress level of new hired pilots and allow them to focus on completing their training successfully.- Liaise with Al Maha Services to facilitate the Immigration process and arrange transport from Hamad International Airport.- - Maintain regular communication to answer questions from new Flight Crew.- - Organise the checklists in regards to transport, taxi services, rent a car, laundry services, hotel/ restaurants, shopping malls, location of QR buildings, colour maps indicating main roads/ highways and schools to ensure Flight Crew are familiarized with the basic requirements to settle down.- - Liaise with Facilities in regards to the assigned accommodation ensuring process is followed.- - Liaise with HR and/ or other departments with regards to medical process & finger printing for smooth residence permit processing.- - Assist newly hired pilots in opening of their bank accounts and provide them their medical insurance cards ensuring their induction in the company is at five-star level.- - Provide newly hired pilots with their training details/ schedules to ensure they are provided with clear and concise information for future activities related to their duties.- - Provide appropriate advise, guidance and counselling to Flight Crew ensuring their concerns are addressed from a psychological perspective e.g. crew is homesick or has any issue outside of work.- - Liaise with relevant departments to manage crew complaints and Welfare needs in an effective and efficient manner.- - Coordinate all Welfare investigations / actions with relevant stakeholders confirming the details are recorded and maintained for future reference.- - Provide assistance to Flight Crew members by accompanying them to the police station/ public prosecution department in the event of an official or personal legal matter including out of office hours.- - Communicate and follow up on wellbeing of Flight Crew members in cases of long term sickness and hospitalization until the crew resumes duty. Qualifications About you: - Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience- Qatari Nationals are not applicable.- Specialist - minimum 5 years of job-related experience required_- In-depth knowledge vis-à-vis Flight Crew, life in Doha- Experience in hospitality, social services field would be an added advantage- Previous experience in customer service, human resources and rostering.- Excellent written, oral English communication_- Smart and confident personality- Willingness to work in shifts 24x7- Team player, set clear direction and manage workflow.- Ability to foster teamwork among team members.- Willingness to be proactive and make new joiner feel at home- Valid Qatari driver’s License- Ability to coordinate/ communicate/ interact well with other departments- Must be able to demonstrate empathy with a multinational team of Flight Crew **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community **Be part of an extraordinary story** Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible