Receptionist/guest Relation

Providing a happy and friendly face when customers arrive at Botany Lab - Informing customers about the Botany Lab menu of services and the products available on sale - Maintaining contact with customers to advise them of schedule or menu changes, specials and other updates - Making appointments, processing payments and updating contacts within Botany Lab booking system - Providing recommendations for customers based on their requirements and appropriate Botany products - Processing start of day and end of shift activities per the Botany Lab SOPs - Preparing subscription service packages and communicating with driver and customers as required - Assisting therapists and attendant as needed to prepare for customers and their appointments - Providing support to Botany Lab supervisor and management through collating information and documents as requested - Providing prompt, courteous and accurate service to all customers at all times - Ensuring the hygiene and cleanliness of Botany Lab and therapy areas - Ensuring that all equipment and products are well maintained and in safe conditions - Handling all customer feedback and complaints in accordance with Botany Lab SOPs - Having a complete understanding of Botany Lab SOPs and policies relating to staff behaviour, health, safety and fire prevention - Reporting incidents, breakages and emergencies as per the relevant Botany Lab SOPs - Reporting lost and found items as per the Botany Lab SOP - Assisting in the training and development of team members - Evaluating operations and procedures and suggesting improvements to Botany Lab management - Assisting team members and Botany Lab management with appropriate task as requested. - Create strategic plan to boost sales and increase the volume of regular members/clients. General All Botany Lab team members are expected to: - Attend and contribute to all team meetings and Lab training sessions - Project a positive and motivated attitude at all times - Maintain a professional working manner in interactions with team members, customers and suppliers - Have a thorough knowledge of all Botany products, services and facilities - Carry out any reasonable duties and responsibilities as assigned Personal - Team members must arrive on time for their shift, and dressed according to the Botany Employee Handbook dress code guidelines. - Team members are not permitted to smoke within 100m (or in sight line) of Botany Lab premises and must adhere to smoking regulations - Team members may wear clear or neutral coloured nail polish and jewellery should adhere to the guidelines - Hands and nails must be cleaned frequently Required qualifications, technical and personal skills - High school qualification and higher - Business / spa / hospitality certification - Spa / hospitality industry experience - Strong interpersonal and customer service skills - Intermediate to advanced MS office and Spa Booker skills Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting work (required)