IT Services Management Consultant - IVAnti

**Experience**: 5+ Years **Role Description**: - Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization - Lead the design and implementation of the Assets and Service Management Framework, and Operating Model based on ITSM /ITAM Best Practices - Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery - Provide direction and goal-setting on strategy and operations - Contribute to design and solution development activities - Responsible for leading a team of professionals in the areas of service transformation, Service Management, Assets Management metrics and reporting - Define roles and responsibilities for the new Service Management organization - Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, ITAM and other IT Service Management processes - Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the services - Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools - Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels - Support and maintain service management and Assets management software tool versions and patches - Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system - Develop service dependency maps through physical and logical configuration item relationships - Support and deliver IT operational processes manually and through task automation tools