Apple Technical Support Specialist

We are seeking a highly skilled and certified Apple Technical Support & Operations Specialist to join our team. Key Responsibilities Deliver Apple technical and compliance training to service personnel. Manage and oversee Apple GSX account operations. Handle daily technical escalations for various repair types and validate repair compliance. Prepare and enroll team members in Apple certification programs. Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers. Ensure technical centers are properly equipped, organized, and operationally efficient. Analyze repair to ensure compliance with Apple service standards. Proactively manage action plans for non-conformities and service improvements. Stay informed and contribute to readiness processes for new Apple product launches. Qualifications Minimum 3 years of proven professional experience with Apple products and services. Apple certifications such as ACIT, ACMT, or equivalent. Strong training and communication skills with the ability to educate technical staff effectively. Excellent analytical and problem-solving abilities. Ability to manage technical operations both onsite and remotely. Familiarity with Apple repair standards, GSX, and service protocols. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Retail Referrals increase your chances of interviewing at e Xtra (United Electronics Co.) by 2x #J-18808-Ljbffr