SAP Operations & Service Delivery Manager

Bachelor of Business Administration, MBA/PG Diploma in Business Mgmt(Information Technology)Nationality Any Nationality Any Vacancy1 Vacancy Job Description The SAP Operations & Service Delivery Manager is responsible for overseeing the dailyoperations and service delivery of SAP systems, ensuring seamless and efficient service tosupport business functions. This role involves managing SAP system performance, handlingincidents, and ensuring continuous improvement in service delivery processes.Key Responsibilities: Operations Management: Oversee day-to-day SAP system operations to ensure optimal performance.Monitor system performance and implement improvements as needed.Manage SAP system upgrades, patches, and maintenance activities.Service Delivery: Ensure the delivery of high-quality SAP services that meet SLAs.Develop and maintain service delivery processes and standards.Coordinate with internal teams and external vendors for service delivery.Manage and resolve SAP system incidents and problems promptly.Implement root cause analysis and corrective actions to prevent recurrence.Maintain incident and problem management logs.Business Engagement : Act as the primary point of contact for SAP service-related issues.Ensure client satisfaction by managing expectations and delivering on servicecommitments.Communicate service status, issues, and updates to clients regularly.Identify opportunities for process improvements and implement changes.Conduct regular service reviews and audits to ensure compliance with standards.Stay updated with the latest SAP technologies and best practices.Desired Candidate Profile Education: Bachelor’s degree in Information Technology, Business Administration, or arelated field.Experience: 5+ years of experience in SAP operations and service delivery management.Proven experience in managing SAP systems and service delivery teams.Skills: Strong analytical and problem-solving skills.Excellent communication and leadership abilities.Proficiency in SAP modules and service management tools.ITIL, PMP, or relevant SAP certifications preferred Employment Type Full Time Company Industry IT - Hardware & Networking Department / Functional Area IT Hardware Support IT Hardware Repair & Maintenance Keywords SAP Operations & Service Delivery Manager Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for SAP Operations & Service Delivery Manager Jobs also searched Omar Al Mukhtar St, Doha, Qatar Sultanate of Oman, Doha, Qatar #J-18808-Ljbffr