Area Manager ( Qatar Toys Stores )

• Lead, coach, and develop 7 Toys Store Managers and their teams to deliver consistent operational excellence• Build a high-performance culture focused on customer service, operational compliance, and commercial results• Implement structured performance management processes including regular reviews, coaching, and development planning• Manage recruitment and selection of management roles within Qatar with support from UAE HR team• Create and execute talent development and succession planning for the Qatar operation Operational Excellence• Ensure full compliance with company operational standards, policies, and procedures across all locations• Implement and maintain rigorous health and safety standards in accordance with Qatar regulations• Drive consistent execution of promotional campaigns, visual merchandising, and brand standards• Establish effective inventory management, loss prevention, and stock control processes• Ensure proper utilisation of company systems including CUBES, reporting tools, and operational documentation Commercial Performance• Drive sales performance and profitability across all 7 locations through effective team leadership and operational execution• Analyse and interpret sales data, KPIs, and financial reports to identify opportunities and implement corrective actions• Manage operational budgets and control costs while maintaining service standards• Implement effective resource planning to optimise productivity and customer service levels Brand Standards & Customer Experience• Maintain exceptional customer service standards and shopping experiences across all touchpoints• Ensure consistent implementation of The Entertainer and Early Learning Centre brand standards• Drive product knowledge and educational toy expertise within teams to differentiate customer experience• Monitor and respond to customer feedback and market trends Communication & Reporting• Provide regular reports on operational performance, team development, and commercial results• Maintain effective communication with UAE management team and support functions• Participate in regular business reviews and strategic planning sessions• Ensure timely and accurate completion of all required documentation and compliance reporting.Experience & Background• Minimum 5 years senior retail management experience with proven track record of managing multiple locations• Experience in fast-paced, customer-focused retail environment preferably toys, children's products, or lifestyle retail• Demonstrated success in team development, performance management, and operational improvement• Strong background in driving commercial results and managing P&L responsibility• Experience working within franchise or brand-focused retail operations preferred Leadership & Management Skills• Proven ability to lead, motivate, and develop high-performing teams• Strong coaching and mentoring capabilities with experience in performance improvement• Excellent problem-solving skills and ability to implement practical solutions• Experience managing change and driving operational improvements• Ability to build positive relationships and collaborate effectively with diverse teams Commercial & Analytical Skills• Strong commercial acumen with ability to interpret financial and sales data• Experience in budget management and cost control• Understanding of retail KPIs, inventory management, and loss prevention• Ability to identify trends and opportunities for business improvement Communication & Cultural Skills• Excellent English language skills (written and verbal) - essential for communication with UK and UAE teams• Strong presentation and communication skills for training, coaching, and reporting• Cultural sensitivity and ability to work effectively in diverse, multicultural environment• Professional demeanour with ability to represent brand values at all levels Technical & Operational Skills• Proficiency in retail management systems and reporting tools• Strong organisational skills with attention to detail• Ability to manage multiple priorities and work effectively under pressure• Understanding of health and safety requirements in retail environment.• Understanding of health and safety requirements in retail environment• Understanding of Qatar business environment and cultural practices• Previous experience in toy retail or children's products• Exposure to franchise retail operations• Experience with UK retail brands or standards• Additional languages (Arabic) beneficial but not essential Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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