Call Center Agent (Jordan Nationality)

Manage inbound and outbound calls efficiently, ensuring that each interaction aligns with company protocols and enhances customer satisfaction. Resolve customer inquiries and complaints with empathy and professionalism, aiming for first-call resolution. Educate customers about products and services, tailoring information to their specific needs to promote upselling opportunities. Collaborate with team members to share insights and strategies for improving customer service and operational efficiency. Adhere to compliance regulations and company policies during every customer interaction to maintain integrity and trust. Maintain a positive attitude and work ethic in a fast-paced environment, adapting to changes in procedures or policies. Desired Candidate Profile Proficiency in both Arabic and English languages is essential, with additional languages considered a significant advantage. Strong problem-solving abilities and decision-making skills to address customer issues efficiently. Exceptional listening skills and the ability to understand customer needs to provide tailored solutions. At least 3-4 years of experience in a customer service or call center environment, showcasing effective communication skills. Employment Type Full Time Company Industry Recruitment Placement Firm Executive Search Department / Functional Area Helpdesk Customer Service Telecalling Keywords Call Center Specialist Client Service Agent Customer Service Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at People Looking for Call Center Agent Jobs also searched #J-18808-Ljbffr