Customer Service Executive

The Customer Service Executive (Emirati Talent) is responsible to attend and respond to basic and typical customer inquiries and questions regarding the services, which ZAJEL provides. Requirements High School Graduate / Diploma or equivalent required Minimum 1 year of experience Responsibilities Follows appropriate telephone etiquette (greeting and welcome, customer name, protocol before putting user on hold, tone of voice, offering more help, ending the call) to support and provide personalized customer service of the highest order Supports and provides customer service via phones and/or chat ensuring effective resolution of customers concerns in the quickest possible manner Handles typical customer queries which include consistent problem areas and requires the jobholder to possess good knowledge of the services of the organization Listens and understands customers concerns; provides required guidance and information using the available resources Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required Refers customers to published materials or more senior associates in case of unresolved issues Completes either paper or electronic forms Records the details of the call in the system database accurately Updates the existing database with any modifications or changes and the present status of the customers or prospective customers Follows up customer calls where necessary and completes call logs; produces the required call reports Recognizes, documents, and informs the supervisor regarding the trends in customer calls Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at #J-18808-Ljbffr