Vendor Admin - Emiratized Role

Ensure to service all NHL strategic partners (Contractors & Consultants) visiting the Engineering admin department (front office). Ensure to service NHL customer(s). Promote and sell additional value proposition Services/ Products offered by NHL. Play a key role in coordinating between Customers/ Partners and NHL function(s). Play the role of mediator to manage any conflict arise between customer(s) and vendor(s). Generic Accountability Payments Service customer(s) / vendor(s) submitting payments requests. Review the payments submitted to ensure in line with the SOP e.g. validity of vendors KYC documents payment form are correctly filled etc. Play the role of quality assurance and be the first line of defence of the department by ensuring authenticity of the documents. Ensure to process all the payments in the system. Coordinate between all the function and follow up on the progress payments. Communicate the rejection reasons to customer(s) / vendor(s) on behalf of the other functions. Receive the updated documents or information from customer(s) / vendor(s) and ensure in line with requirement. Vendor Registration & Renewal Service vendor(s) submitting registration requests to enlist with NHL (National Housing Loans). Review the request submitted to ensure in line with the requirement to enlist vendor(s). Ensure to apply a thorough due diligence when vetting vendor(s) KYC/ All required documents to enlist. Manage vendor(s) expectation and ensure this process completed within SLA. Service vendor(s) submitting to renewing the registration with NHL (National Housing Loans). Tendering & Project Awarding Receive and Evaluate all submitted tenders. Ensure all supporting documents in line with the SOP and up to date. Complete tender vetting process and apply the UAE Tender Law. Ensure all arrangements are completed before tender opening meeting e.g. Booking appointment sending communication to all participated vendor(s) etc. Represent the department in tender opening meeting. Responsible for communicating the tender result to all parties issue announcement letter obtain management signoff. Service customer(s) / vendor(s) inquiring the progress of awarding letter. Collaborate with CS & CAD to ensure the pending awarding letter are processed within SLA. COMPLAINT MANAGEMENT Accommodate all walk-in customer(s) sharing dissatisfaction of the progress of their project or dissatisfaction of the vendor(s) project management. Ensure to play the role of a mediator when liaising between the three parties. Propose solutions feasible for all three parties and ensure implemented once agreed. Process all customer(s) request when breaking contracts/ project withdrawal. Maintain a report of all customer(s) fall under the complaint queue and present all the findings to management with a recommendation (Route Cause Analysis). Others Receive customer(s) requests e.g. Release of Performance Bonds Letters etc. Collaborate with all internal stakeholders to ensure customer(s) expectation met when requesting any letters related to EAD. Maintain reports between EAD and other NHL functions. Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks. Authorised to take decisions as per the approved authorisation matrix. Qualifications : Minimum Qualification Diploma/ Bachelor Degree from a reputable university or equivalent professional qualification/ equivalent practical experience. Minimum Experience Minimum 5 years of relative business experience. Preferred to have experience in Client Care/ Customer Service / Call Centre. Remote Work : No Employment Type : Fulltime #J-18808-Ljbffr