Call Center Agent

Job Title Call Center Agent (UAE National) Job Scope A Call Center Agent is responsible for handling and answering inbound and outbound calls. They respond to customer orders, attend to inquiries, troubleshoot problems, and provide centralized information. Main Duties and Responsibilities Provide information and support services addressing IT-related queries. Strictly follow the SLA for technical issues and update the ticket status in internal and partner portals. Monitor and track call status to ensure technical support teams respond to tickets within SLA. Attend to customer complaints as a high priority in coordination with the Senior Agent or manager. Route inbound calls to appropriate resources. Guide and inform customers about new products, services, and policies. Process orders, forms, and applications requested by customers. Review customer accounts and provide updates on billing, shipping, warranties, and other account items. Document all call information and generate reports to analyze call status and issues in coordination with the Senior Agent or manager. Stay updated with the latest technology and secure tools. Position Requirements Education Bachelor's or technical degree in Business Administration or related field. Experience At least 1-2 years of relevant experience. Disclaimer : Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money payments or sharing personal/bank information. For security advice, visit our website. If you suspect fraud, email us at #J-18808-Ljbffr