Aquatics Operations Assistant Manager

Organization - Grand Hyatt Dubai Summary Customer Service Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.Ensure that employees also provide excellent service to internal customers in other departments as appropriate.Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Maintain positive guest and colleague interactions with good working relationships.Financial Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet business goals and guest expectations.Focus on improving productivity levels and managing utility/payroll costs within guidelines, ensuring optimal deployment and energy efficiency.Embrace new technology and equipment to improve productivity.Supervise lifeguard operations, ensuring safety protocols and standards are followed.Conduct audits, organize training, manage schedules, monitor welfare, and ensure preparedness of lifeguards.Oversee the maintenance and inventory of tubes and life jackets.Personnel Supervise department employees, ensuring adherence to policies, appearance standards, training, and development.Support the implementation of The People Brand and ensure compliance with rules and regulations.Other Duties Adhere to safety and operational policies, maintain personal standards, foster good relationships, attend meetings, support training functions, and undertake secondary duties as assigned.Occasional Duties Assist with inventory and other reasonable tasks as assigned.Qualifications At least 2+ years of experience with Ellis & Associates Program or similar, including supervisory roles.Operational experience in waterpark settings, preferably in UAE or GCC.Proficiency in English and Microsoft Office Suite.Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify employer credentials independently. We do not endorse payment requests or sharing sensitive information. For security concerns, contact #J-18808-Ljbffr