Call Center Representative

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Title: Call Center Agent (Bilingual - Arabic & English) Location: Dubai, UAE Experience Required: 1–2 years in a call center environment Preferred Experience: CRO (Central Reservation Office) Employment Type: Full-time Job Description: We are looking for a highly motivated and customer-focused Call Center Agent to join our team in Dubai. The ideal candidate will have strong communication skills in both Arabic and English, and at least 1–2 years of experience in a call center within the hotel or travel industry. Prior experience in a Central Reservation Office (CRO) is a plus. Key Responsibilities: Handle inbound and outbound calls efficiently while delivering excellent customer service. Assist customers with inquiries, bookings, reservations, and general information. Resolve customer issues and complaints in a professional and timely manner. Maintain up-to-date knowledge of company offerings, promotions, and policies. Work closely with other departments to ensure seamless customer experience. Accurately document all customer interactions in the CRM system. Requirements: Fluency in Arabic and English (both spoken and written) is mandatory. Proven 1–2 years of experience in a call center or customer service role. Prior experience in hotel/travel industry is preferred. CRO experience is an added advantage. Strong communication, interpersonal, and problem-solving skills. Must be currently based in Dubai, UAE. Flexible to work in shifts, including weekends and holidays. What We Offer: Competitive salary and benefits package Opportunities for growth and career advancement A dynamic and supportive work environment If you meet the above criteria and are passionate about delivering excellent customer service, we’d love to hear from you! Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Customer Service Industries Telephone Call Centers Referrals increase your chances of interviewing at EFS Staffing Solutions by 2x Get notified about new Call Center Representative jobs in Dubai, United Arab Emirates . Guest Experience Expert - Four Points by Sheraton Bur Dubai Customer Service Specialist (Coffee Specialist - CRC) Cafe Assistant/ Customer Service Associate

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UAE Dubai, Dubai, United Arab Emirates 55 minutes ago Dubai, Dubai, United Arab Emirates 4 hours ago Dubai, Dubai, United Arab Emirates 4 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr