Call Center Representative - Multilingual Arabic / English and French Speaker

Call Center Representative - Multilingual Arabic / English and French Speaker Join us to apply for the Call Center Representative - Multilingual Arabic / English and French Speaker role at Tafaseel Group Holding. Get AI-powered advice on this job and access more exclusive features. Key Responsibilities: Answer inquiries related to event details, including location and general topics. Assist with the registration process, guide attendees through online registration, troubleshoot technical issues, and confirm registrations. Provide guidance on travel and accommodation options, including directions to the venue, parking, and hotels. Handle requests for special accommodations, such as accessibility needs or dietary restrictions. Address attendee concerns or complaints promptly to ensure satisfaction. Make reminder calls to registered attendees to confirm attendance and provide last-minute event details. Promote additional event features or services, such as workshops, networking sessions, and merchandise. Conduct follow-up calls to gather feedback on the event experience, focusing on session content, speaker quality, and overall satisfaction. Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information. Ensure all communications are culturally appropriate and sensitive, respecting the needs of international attendees. Key Skills & Qualifications: Fluency in Arabic, English, and French (written and spoken) is essential. Must have your own Visa. Excellent communication skills to articulate information clearly and professionally. Problem-solving skills to identify issues, offer solutions, and manage conflicts effectively. Ability to multitask, handling multiple inquiries simultaneously while maintaining high service standards. Attention to detail to ensure accurate information and follow-up. Customer-centric attitude focused on delivering outstanding customer experiences. Cultural awareness and sensitivity. Technical proficiency with CRM systems, event registration platforms, and basic office software. Education & Experience: Bachelor’s degree. At least 2 years of customer service or call center experience. Experience in event support or management is an advantage. Additional Details: Seniority level: Associate Employment type: Temporary Job function: Other Industries: Hospitals and Healthcare, Non-profit Organizations, Government Administration #J-18808-Ljbffr